Privacy policy

PRIVACY POLICY

Last updated: 9 September 2026

At VÉNAT, we value your privacy. This privacy policy describes how VÉNAT collects, uses, stores and shares personal data when you visit our website, shop with us, create an account, contact us or otherwise use our services.

Our online store is powered by Shopify, which provides the technical platform that enables us to offer our products and services.

PERSONAL DATA WE PROCESS

Depending on how you use VÉNAT, we may process:

• Name and contact details
• Billing and delivery address
• Email address and telephone number
• Order and transaction information
• Payment-related information
• Account and customer details
• Products you view, save or add to your cart
• Communications with our customer service
• IP address, browser, device and technical information
• Information about how you use and navigate our website
• Marketing and cookie preferences

Payment information is processed through our payment providers and Shopify in accordance with their respective terms and security procedures.

HOW WE COLLECT DATA

We may receive personal data:

Directly from you – for example, when you make a purchase, create an account, contact us or sign up for marketing.

Automatically – for example, through cookies and similar technologies when you use venat.se.

From our service providers – for example, Shopify, payment providers, delivery partners and other services used to operate our online store.

HOW WE USE YOUR DATA

We may process personal data to:

• Process and deliver orders
• Manage payments, returns and refunds
• Provide customer service
• Administer customer accounts
• Improve VÉNAT’s website and customer experience
• Prevent fraud and misuse
• Fulfil legal and regulatory obligations
• Send marketing communications where we have a lawful basis to do so
• Measure and improve marketing and advertising
• Display relevant content and, where permitted, more relevant marketing

You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

COOKIES AND ANALYTICS

VÉNAT uses cookies and similar technologies to ensure that the website functions, remember your choices, analyse website usage and, where the necessary consent has been provided, measure and tailor marketing.

You can manage your choices for non-essential cookies through the consent settings displayed on the website.

MARKETING AND ADVERTISING

If you have given consent or we otherwise have a valid lawful basis, VÉNAT may use personal data for marketing through, for example, email and digital advertising.

We may use advertising and analytics platforms to measure campaigns and display relevant advertisements. Depending on your cookie and privacy choices, this may include information about how you interact with our website.

VÉNAT AI SKIN SCAN

If you use VÉNAT AI Skin Scan, information and images that you voluntarily provide may be processed to perform the skin analysis and present results and relevant product recommendations.

The information is processed to provide the requested feature and in accordance with applicable data protection regulations.

VÉNAT AI Skin Scan is intended for cosmetic guidance and product recommendations. The feature is not intended to make medical diagnoses and does not replace professional medical advice.

SERVICE PROVIDERS

To operate VÉNAT, we may use external providers for, among other things:

• Ecommerce platform and hosting
• Payments
• Delivery and logistics
• Customer service
• Website functionality
• Translation and localisation
• Analytics
• Marketing
• AI-based features

These providers may process personal data to the extent required to provide the respective service and in accordance with applicable data protection requirements.

SHOPIFY

VÉNAT’s online store is powered by Shopify.

Shopify may process information about your access to and use of the store to provide, protect and improve its services.

In certain situations, Shopify may process personal data as an independent data controller. More information about Shopify’s processing of personal data can be found in Shopify’s own privacy policy.

INTERNATIONAL TRANSFERS

Some of our service providers may process personal data outside Sweden or the European Economic Area (EEA).

When personal data is transferred outside the EEA, appropriate safeguards are used where required by applicable law. These may include the European Commission’s Standard Contractual Clauses or transfer to a country deemed to provide an adequate level of protection.

HOW LONG WE RETAIN DATA

We retain personal data for as long as necessary for the purposes for which it was collected and to fulfil applicable legal obligations.

This may include retaining data to:

• Fulfil orders and agreements
• Provide customer service
• Fulfil accounting and other legal obligations
• Handle returns, complaints or disputes
• Protect VÉNAT and our customers

Retention periods may therefore vary depending on the type of information concerned.

SECURITY

We use reasonable technical and organisational security measures to protect personal data against unauthorised access, loss, misuse or alteration.

No method of electronic transmission or storage is completely secure, and we therefore cannot guarantee absolute security.

YOUR RIGHTS

Depending on applicable data protection legislation, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of personal data
• Request restriction of certain processing
• Object to certain processing
• Receive certain personal data in a portable format
• Withdraw consent that you have previously given

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, you can contact us at support@venat.se.

You may also have the right to lodge a complaint with the relevant data protection authority. In Sweden, this is the Swedish Authority for Privacy Protection (IMY).

CHILDREN

VÉNAT’s services are not intended for children who, under applicable law, are not themselves entitled to enter into the relevant agreements or provide the necessary consent.

We do not knowingly collect personal data from children in breach of applicable law.

THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

VÉNAT is not responsible for how these third parties process personal data. We recommend that you read their respective privacy policies before providing them with personal data.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy to reflect changes to our services, technical solutions, business operations or legal obligations.

The latest version is published on venat.se together with the date of the latest update.

CONTACT

If you have questions about this privacy policy, how VÉNAT processes personal data or wish to exercise any of your rights, you are welcome to contact us.

VÉNAT
Email: support@venat.se
Website: venat.se