Terms of service
GENERAL TERMS AND CONDITIONS
Last updated: 9 September 2026
Welcome to VÉNAT.
These general terms and conditions apply when you visit venat.se, use our services or purchase products from VÉNAT.
By completing a purchase with VÉNAT, you agree to these terms. We recommend that you read them before placing an order.
1. ABOUT VÉNAT
VÉNAT is a Swedish skincare brand, and our online store is operated through Shopify.
For questions about products, orders or these terms, please contact:
VÉNAT
Email: support@venat.se
Website: venat.se
2. ORDERS
When you place an order on venat.se, you will receive an order confirmation at the email address you provided.
You are responsible for ensuring that the information you provide when placing your order, such as your name, email address and delivery address, is correct.
We reserve the right to reject or cancel an order where there are reasonable grounds to do so, for example in cases of suspected fraud, payment issues, obvious pricing errors or if the product is no longer available.
If we cancel an order that has already been paid for, the amount covered by the cancellation will be refunded.
3. PRICES AND PAYMENT
Current prices are shown on venat.se.
Prices are displayed in the currency applicable to the selected market and include applicable VAT where required by law, unless clearly stated otherwise.
Any delivery charges are shown before the purchase is completed.
Available payment methods are displayed at checkout.
We reserve the right to change prices, promotions and offers. A price change does not affect an order that has already been confirmed, except where otherwise required by applicable law or in the event of an obvious error.
4. DELIVERY
We deliver to the countries and regions shown on venat.se.
Available delivery options, estimated delivery times and shipping costs are shown at checkout and/or in our shipping policy.
Delivery times are estimates and may be affected by factors such as the carrier, high volumes, public holidays, customs processing or other circumstances beyond our reasonable control.
If your delivery is significantly delayed or does not arrive, please contact us at support@venat.se and we will assist you.
Further information is available in our shipping policy.
5. RIGHT OF WITHDRAWAL AND RETURNS
As a consumer within the EU, you generally have the right to withdraw from a distance contract within 14 days of the day on which you received the goods, in accordance with applicable consumer legislation.
To exercise your right of withdrawal, contact us at support@venat.se and follow our return instructions.
Statutory exceptions to the right of withdrawal may apply to certain products.
This may, for example, apply to sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.
This is particularly relevant to certain cosmetic and skincare products.
Your statutory rights in relation to faulty or defective products are not affected by these exceptions.
Complete information about returns, the right of withdrawal and refunds is available in our returns and refunds policy.
6. DAMAGED OR FAULTY PRODUCTS
Please check your order when you receive it.
If a product is damaged, defective or you have received the wrong product, please contact support@venat.se as soon as possible.
Describe the issue and provide your order number. We may also ask for photographs or other information to help us assess the matter.
Your rights under applicable consumer legislation are not affected by these terms.
7. PRODUCT INFORMATION
We endeavour to ensure that the information, product descriptions, ingredient information, images and prices on venat.se are accurate.
However, the colour, shade or appearance of a product may differ slightly from the images on the website due to factors such as screen, lighting and device settings.
Product packaging, design and formulations may also be updated over time.
Always check the information on the actual product packaging where relevant.
8. SKINCARE INFORMATION
Information about skincare, ingredients and products on venat.se is provided primarily for cosmetic and informational purposes.
The information is not intended to replace individual medical advice, diagnosis or treatment.
For medical questions or skin concerns requiring medical assessment, you should consult a qualified healthcare professional.
9. VÉNAT AI Skin Scan
VÉNAT AI Skin Scan is a digital tool that may analyse information and images voluntarily provided by the user to offer cosmetic guidance and relevant skincare or product recommendations.
The results are indicative and may be affected by factors including image quality, lighting, camera and other technical conditions.
VÉNAT AI Skin Scan is not a medical tool and must not be used to diagnose, treat or prevent illness or medical skin conditions.
If you have concerns about your skin or a possible medical condition, you should consult a qualified healthcare professional.
The processing of personal data in connection with VÉNAT AI Skin Scan is described in more detail in our privacy policy.
10. USE OF THE WEBSITE
You may use venat.se for lawful and personal purposes.
You must not use the website in a way that:
• Breaches applicable law
• Attempts to gain unauthorised access to our systems
• Disrupts the website’s functionality or security
• Spreads malicious code
• Infringes VÉNAT’s or any third party’s intellectual property rights
• Uses the website for fraudulent or misleading purposes
We reserve the right to restrict access to the website in cases of misuse or security risks.
11. INTELLECTUAL PROPERTY RIGHTS
Content on venat.se, including VÉNAT’s name, logo, design, texts, product names, images, graphics, videos and other original material, may be protected by copyright, trademark rights and other applicable legislation.
The material may not be copied, reproduced, distributed, sold or used commercially without permission from VÉNAT or the relevant rights holder.
This does not restrict use that is expressly permitted by law.
12. REVIEWS AND CUSTOMER CONTENT
If you voluntarily submit a product review, image or other content to VÉNAT, you are responsible for having the right to share the material.
You must not submit content that is unlawful, misleading, offensive or infringes another person’s rights.
If you expressly consent to publication, VÉNAT may use the content to display reviews or customer experiences on our own channels in accordance with applicable law and the consent or legal basis that applies.
13. THIRD-PARTY SERVICES
VÉNAT uses external service providers to operate the online store and provide our services.
These may include Shopify, payment providers, carriers, translation services, analytics tools and other technical services.
Certain features may be subject to the respective provider’s own terms and privacy policy.
14. SHOPIFY
VÉNAT’s online store is operated using Shopify.
Your purchase is made from VÉNAT, not Shopify.
Shopify provides the technical ecommerce platform used to enable the online store and its features.
15. PERSONAL DATA
VÉNAT processes personal data in accordance with applicable data protection legislation.
Information about which personal data we process, why it is processed and what rights you have is available in our privacy policy.
16. LIABILITY
Nothing in these terms limits or excludes rights or liability that may not be limited or excluded under applicable law.
VÉNAT is liable in accordance with applicable consumer legislation.
We are not liable for problems arising from circumstances beyond our reasonable control, to the extent permitted by law.
These terms do not limit your mandatory rights as a consumer.
17. WEBSITE ERRORS
We endeavour to keep the information on venat.se accurate and up to date.
However, technical errors, typographical errors or incorrect information may occur, for example regarding prices, product descriptions or availability.
If an obvious error is discovered, we reserve the right to correct the information and handle affected orders in accordance with applicable law.
18. FORCE MAJEURE
VÉNAT is not liable for delays or failure to fulfil an obligation where this is due to circumstances beyond our reasonable control, to the extent permitted by law.
This may include serious transport disruptions, government actions, natural disasters, major technical disruptions or other comparable events.
19. CHANGES TO THE TERMS
We may update these terms when our services, products, business or legal obligations change.
The latest version is always available on venat.se.
Changes do not affect purchases already completed in a manner contrary to applicable law.
20. GOVERNING LAW AND DISPUTES
These terms shall be interpreted in accordance with Swedish law, without limiting the mandatory consumer protection to which you are entitled under the law of the country in which you reside.
If you have a complaint, we ask that you first contact us at support@venat.se so that we have the opportunity to try to resolve the issue.
As a consumer in Sweden, you may also be able to refer a dispute to the National Board for Consumer Disputes (ARN) for consideration.
You also have the right to bring a matter before a competent court in accordance with applicable law.
21. CONTACT
If you have questions about these terms, please contact:
VÉNAT
Email: support@venat.se
Website: venat.se