Shipping policy

SHIPPING POLICY

At VÉNAT, we want every order to be delivered safely and smoothly. Below you will find information about where we deliver, our shipping costs, and estimated delivery times.

WHERE WE DELIVER

We deliver to Sweden, the rest of Europe, the United Kingdom, the USA, and Canada. Orders to other countries are currently not possible.

All orders are shipped from Sweden with PostNord.

SWEDEN

  • Standard delivery, 3–5 business days: SEK 65
  • Express delivery, 1–2 business days: SEK 115
  • Free shipping on purchases over SEK 699

Free shipping applies only to deliveries within Sweden.

EU

Applies to all EU countries, for example Denmark, Finland, Germany, France, the Netherlands, Spain, and Latvia.

Standard, based on order weight:

  • Up to 250 g: SEK 99
  • Up to 500 g: SEK 119
  • Up to 1 kg: SEK 189
  • Up to 2 kg: SEK 229

Tracked package, all weights: SEK 309

Estimated delivery time is usually 3–7 business days after the order has been shipped. No customs duties apply to orders within the EU.

UNITED KINGDOM AND EUROPE OUTSIDE THE EU

Includes, among others, the UK, Norway, Switzerland, and Iceland.

Standard, based on order weight:

  • Up to 250 g: SEK 119
  • Up to 500 g: SEK 139
  • Up to 1 kg: SEK 209
  • Up to 2 kg: SEK 249

Tracked package, all weights: SEK 359

Delivery time varies depending on destination and customs processing. Customs, import VAT, or other local fees may apply. See the Customs and Import Fees section below.

USA AND CANADA

  • Tracked package: SEK 395

Delivery times are longer than within Europe and vary by destination and customs processing. Customs, import taxes, or other local fees may apply. See the Customs and Import Fees section below.

ORDERS OVER 2 KG

For orders over 2 kg, only tracked packages are offered.

CURRENCY

Shipping costs are listed in Swedish kronor above and are automatically converted to the currency of your country. The exact amount is always shown at checkout before you complete your purchase.

ORDER PROCESSING

Orders are usually processed within 1–2 business days.

Orders placed on weekends or Swedish public holidays usually begin processing on the next business day.

During product launches, promotions, and periods of high demand, processing times may be slightly longer.

When your order has been shipped, the estimated delivery time begins.

ORDER CONFIRMATION AND TRACKING

When your order is completed, an order confirmation is sent to the email address you provided at checkout.

Once the order has been shipped, you will receive a delivery confirmation. If you chose a tracked package, you will also get information on how to follow your delivery. Standard deliveries may have limited tracking.

Please check your spam folder if you cannot find the confirmation email.

DELIVERY ADDRESS

You are responsible for ensuring that the name, delivery address, and other delivery details are correct when placing your order.

If you notice an error, please contact us as soon as possible at support@venat.se. We will try to assist you before the order is shipped, but we cannot guarantee address changes once the order processing has begun or the package has been handed over to the carrier.

UNCLAIMED SHIPMENTS

If a shipment is not collected or cannot be delivered due to incorrect or incomplete information, the shipment may be returned to us.

Costs arising from return shipping or a possible new delivery may be charged to you to the extent permitted by applicable law.

If your shipment has been returned to us, please contact support@venat.se and we will assist you further.

DELAYED DELIVERIES

The delivery times stated on venat.se are estimates.

Delays may occur due to factors such as high carrier demand, weather conditions, holidays, customs processing, or other circumstances beyond our reasonable control.

If your order is delayed or has not arrived within a reasonable time after the estimated delivery date, please contact us at support@venat.se and we will help investigate your delivery.

Your statutory consumer rights are not affected by this information.

DAMAGED, MISSING, OR INCORRECT DELIVERIES

Please check your order upon receipt.

If the package or a product is damaged during delivery, if a product is missing, or if you received the wrong product, please contact us as soon as possible at support@venat.se.

Please include:

  • Order number
  • A brief description of the problem
  • Photos of the product and packaging if damaged
  • Photo of the shipping label if possible

Keep the product and original packaging until the issue is resolved. We will assist you as soon as possible.

CUSTOMS AND IMPORT FEES

Orders shipped to countries outside the EU, such as the UK, Norway, Switzerland, Iceland, the USA, and Canada, may be subject to customs duties, import VAT, or other local fees.

These fees are determined by the authorities in the destination country and are beyond VÉNAT's control. The carrier in your country may also charge a handling fee.

If these fees have not already been included and paid at purchase, the recipient is responsible for any such charges. Shipping options to these countries are marked "customs may apply" at checkout.

RETURNS

Information about the right of withdrawal, returns, and refunds can be found in our return and refund policy.

CONTACT

If you have questions about your order or delivery, feel free to contact us:

VÉNAT
Email: support@venat.se
Website: venat.se

We normally respond within 1–2 business days, Monday to Friday.