CUSTOMER CARE
Frequently asked questions
Answers about orders, delivery, returns and how to use our products.
About the products
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Golden Radiance Serum
How do I use Golden Radiance Serum?
Apply a few drops to cleansed face and neck. Gently massage or press the serum in and follow with face cream. Morning: Cleanser → Golden Radiance Serum → moisturiser → SPF.
What does the serum contain?
2 % Ascorbyl Glucoside (a stable form of vitamin C), 1 % ferulic acid, 1 % sea buckthorn oil, hyaluronic acid and Sodium PCA, plus jojoba, almond, avocado and rosehip oil.
What skin is Golden Radiance Serum suitable for?
The serum is for mornings when your skin looks tired, dull or uneven and you want to give it more clarity without building a complicated routine.
Should I use SPF with the serum?
Yes, the morning routine with Golden Radiance Serum ends with SPF, for example Luminous Defence SPF 50.
Niacinamide Gel Moisturiser
What does niacinamide do in the gel cream?
Niacinamide Gel Moisturiser contains 5% niacinamide (vitamin B3), which gives radiance and a more even-looking skin tone. The gel hydrates lightly and absorbs quickly.
Can I use it under sunscreen and make-up?
Yes. The light gel absorbs quickly and works as a base under sunscreen and make-up. In the morning, finish with Luminous Defence SPF 50.
Which skin type is Niacinamide Gel Moisturiser suitable for?
All skin types – especially skin that wants moisture without heaviness. If your skin needs more comfort in the evening, follow with Velvet Barrier Cream.
Is the gel cream vegan and does it have a scent?
It is vegan, gluten-free and nut-free, with a subtle floral scent. The full ingredient list (INCI) is on the product page.
Velvet Barrier Cream
When should I use Velvet Barrier Cream?
Velvet Barrier Cream is the final layer of the evening. Apply a small amount to cleansed face and neck as the last step of your evening routine.
What ingredients is the cream based on?
The cream is built on ceramides – lipids found naturally in the skin's outermost layer. The full ingredient list (INCI) is on the packaging.
How do I combine it with other products?
In the evening: Velvet Cleansing Oil-to-Milk → Niacinamide Gel Moisturiser → Velvet Barrier Cream. The gel cream adds a light layer of moisture and the night cream finishes the routine.
What skin is the cream made for?
Velvet Barrier Cream is made for skin that feels dry, tight or in need of more comfort.
Velvet Cleansing Oil-to-Milk
Does Velvet Cleansing Oil-to-Milk remove make-up?
Yes. The oil-gel melts away make-up, dirt and excess sebum, and when you add water it turns into a gentle milk that rinses off without leaving skin feeling tight. Avoid direct contact with the eyes.
How do I use Velvet Cleansing Oil-to-Milk?
Pump 1–2 doses into dry hands and massage onto dry skin. Then wet your hands and keep massaging until the texture turns milky, and rinse off with lukewarm water.
Can I use it in the morning?
Yes. It is mainly made for the evening, but can also be used in the morning when your skin needs cleansing.
Which skin type is the cleanser suitable for?
Velvet Cleansing Oil-to-Milk suits all skin types. The formula includes sunflower oil, chamomile, sea buckthorn and Nordic cloudberry. 150 ml.