Refund policy

Returns

You have the right to cancel your purchase within 14 days from the day you received your order.

For a return to be approved, the product must be unused, unopened and in the same condition as when you received it, including the original packaging and any hygiene seal. For hygiene and health protection reasons, cosmetic products whose seal has been broken cannot be returned once the right of withdrawal no longer applies under applicable law.

To request a return, contact us at support@venat.se and provide your order number. Do not return a product before you have received return instructions from us.

Damaged or incorrect products

Check your order when you receive it. If a product is damaged, defective or you have received the wrong product, contact support@venat.se as soon as possible and we will assist you.

Exceptions

For hygiene and health protection reasons, certain opened or used cosmetic products cannot be returned. This does not affect your statutory rights in cases such as incorrect or defective products.

Gift cards cannot be returned, except where required by applicable law.

Exchanges

If you wish to exchange a product, the easiest option is to return the original product in accordance with the return terms and then place a new order.

Right of withdrawal within the EU

As a general rule, consumers within the EU have the right to withdraw from a distance contract within 14 days without giving any reason. Any statutory exceptions to the right of withdrawal apply, including applicable exceptions for sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved. An approved refund will be issued to the original payment method. Please note that it may take additional time for the bank or card issuer to register the refund.

If you have questions about a return or refund, you are welcome to contact us at support@venat.se.